How Can We Assist?
What are your candles made of?
We use only natural Soy Wax and cold pressed natural aroma oils.
Are your candles refillable friendly and how does it work?
Yes they are. We have included a friendly refill price listing in our description of each candle on our website. Simply choose the model of your existing candle jar, select re-fill and add to cart
Do you have a physical store to view or smell the scent of your products?
All our products are handmade in our studio and visits are by appointment only. Feel free to email us at firstname.lastname@example.org to schedule your visit.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard. We also accept Paynow, GrabPay, Apple Pay and Google Pay.
Do you accept custom/ bespoke orders?
Yes, we do tailor-made candles and orders upon request. These include customised sizes, scents and labels. Please email us at email@example.com and we can work with you to create your perfect piece.
Are your candles available for special events or wholesale? Will there be a special price for orders of a larger quantity?
Yes, they are. We have a catalogue of products for wholesale, wedding gifts, corporate gifts and for special events. Labels can be customised based on a minimum quantity requirement. Feel free to email us at firstname.lastname@example.org for further enquiries.
Do I have to pay a delivery charge?
We offer FREE delivery for all orders in Singapore above S$100. Delivery charges for International orders apply and will be advised separately upon checkout.
When can I expect to receive my orders?
Our delivery schedule is twice a week and we will advise you on the exact delivery date once we have processed your order. If we have the candles in stock we will ship out within 2 or 3 business days. However, please keep in mind it could take 5 to 7 business days especially during holidays as our candles are handmade fresh.